Online – Returns

We gladly accept returns, exchanges, and cancellations
Contact me within: 5 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 12 hours of purchase

To be eligible for a return, the following criteria must be met:
– The product is unworn.
– The product is unused.
– The product is undamaged.
– The product is in its original packaging with price tags attached.

Exchange

Please contact us if you have any problems with your order. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

Need help?

Contact us at contact@kristalglobe.co.uk for questions related to refunds and returns.