Privacy Policy
Privacy Policy for Kristalglobe UK
- Who We Are
“Kristalglobe” refers to Kristalglobe UK (“we”, “us”, “our”), based in the UK. We operate the website kristalglobe.co.uk and are committed to protecting your privacy.
- What Information We Collect
- Personal Data: name, email address, delivery billing address, phone number, payment details.
- Technical & Usage Data: IP address, browser type, device info, pages viewed, duration.
- Marketing Data: newsletter preferences, message interactions (if you’ve opted in).
- How We Use Your Data
We process your information for:
- Service Fulfilment: to process orders, payments & deliveries.
- Customer Support & Communication: to respond to queries, updates, order info.
- Improvement & Analytics: to track website usage, debug issues, enhance experience.
- Marketing (with consent): email promotions about new arrivals, offers, and events — with opt-out options in every email.
- Legal Grounds for Processing
In line with GDPR & UK Data Protection Act:
- Contract performance (processing orders)
- Consent (for marketing communications)
- Legitimate interests (site analytics, fraud prevention)
- Compliance with legal obligations
- Data Sharing & Disclosure
We do not sell your personal data. We only share it with:
- Service Providers: payment processors, couriers, email systems, IT support — under strict data protection contracts
- Legal Authorities: when required by law (e.g., fraud investigations)
- Cookies & Tracking
We use cookies and tracking tech (tags, pixels) to:
- Enhance site functions (e.g., cart retention)
- Analyze site performance and usage patterns
- Deliver targeted offers if you have opted-in to marketing kristalglobe.co.uk
You can manage cookie settings via your browser.
- Data Retention
We will hold your data only as long as necessary:
- Order-related data: retained for legal compliance and tax accounting (e.g., 6 years)
- Marketing consents/preferences: retained until withdrawal
- Analytics logs: kept typically for limited periods (e.g., 12–24 months)
- Your Rights
Under GDPR & UK Data Protection Act, you have the rights to:
- Access, correct, update or erase your data
- Restrict or object to our processing of your data
- Request data portability
- Withdraw consent at any time (for marketing)
- Complaint to supervisory authority (UK ICO) if dissatisfied
- Security Measures
We implement appropriate technical and organizational safeguards to protect your data — including encryption for sensitive data, secure access controls, and staff awareness training.
- International Transfers
If data is transferred outside the UK/EU (e.g., non‑EU hosting or service providers), we will ensure standard contractual clauses or equivalent safeguards are in place.
- Changes to This Policy
We may update this policy—changes will be posted here with an updated effective date. Please review periodically.
- Contact Us
For questions, requests or complaints, contact:
Data Protection Officer
Kristalglobe UK
Email: contact@kristalglobe.co.uk
Address: 3, Cunningham House, 19-21 Westfield Ln, Harrow HA3 9ED, United Kingdom
